The Call Center application template helps teams manage the process of handling customer service requests. The application template helps teams manage service requests from issue identification to cause analysis and resolution. Role-based dashboards display relevant information for each service request and a knowledge base can help track related documents and items previously used to solve past call center issues. Management focused dashboards track performance with metrics such as average resolution time and service request performance history.
Change Request Management
The Change Request Management application template helps users track risks associated with a design change. Team members can submit a change request, notifying stakeholders of the risks involved with the change. The application template allows a team member to approve or reject the request.
Compliance Process Support Site
The Compliance Process Support Site application template helps both teams and executive sponsors to manage compliance implementation endeavors. The site allows users to specify control tasks required to meet regulation requirements as well capture compliance issues as they arise. The application template contains document libraries used by team members to store related files as well as a calendar to track key audit dates.
Contacts Management
The Contacts Management application template helps teams manage contact information that needs to be shared among team members. The application template allows teams to enter contact information through a web based interface or through Microsoft Office Outlook 2007. When used in conjunction with Office Outlook 2007, team members can ‘subscribe’ to receive updated contract information whenever other users make changes to a contact.
Document Library and Review
The Document Library and Review application template helps people manage the review cycle common to processes like new product specification, publication, knowledge management and project plan development. It combines the functionality of a version-tracking document library with a threaded discussion list to provide a feedback and revision system. This template is intended for teams that need a central location for document review, discussion, revision control and approval.
Event Planning
The Event Planning application template helps teams organize events efficiently through the use online registration, schedules, communication and feedback. Role based dashboards offer specific information for various event members such as speaker, guest, staff, vendor, and delegate and attendee home pages.
Expense Reimbursement and Approval
The Expense Reimbursement and Approval application template helps manage elements of the expense approval process, saving time for approvers. Employees can enter expense information into the application template. Approvers can then review the information and manage the payment approval. Users monitor the status of their reimbursement request through a filtered view listing their outstanding requests.