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Microsoft Dynamics CRM Features

Many businesses rely upon having optimized sales, marketing and customer service operations. The very best businesses are those that also manage to integrate the activities of all three. Microsoft Dynamics CRM can help your company do just that.

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is an industry-leading software solution designed to help organisations attract, retain and develop profitable customer relationships.

What Will it Deliver to my Company?

Dynamics' fully integrated customer relationship management system (CRM) will improve your company's marketing, sales and customer service functions through a number of features, including:

  • Sales Management

Dynamics CRM performs a range of key functions that will help to improve the efficiency and performance of your sales team. Sales can be tracked and forecast, and reports on sales performance can be generated with ease.

  • Sales and Marketing

Dynamics CRM will help to improve the interaction between your company's sales and marketing activities. It also provides tools that will enable you to plan and execute marketing campaigns, and then to monitor their effectiveness.

  • Microsoft Office Familiarity

Anyone familiar with Microsoft's Office applications will be easily able to navigate their way around your CRM solution, removing the need for the additional staff training needed for other non-Microsoft database applications.

  • Microsoft Office Functinality

The Dynamics CRM interface works within the Microsoft Office applications that your staff are currently using. It also integrates seamlessly with Outlook, providing access to customer contacts, their communications histories, scheduled tasks and appointments.

  • In The Office and On The Go

The Online and Mobile Express functionality available with Dynamics CRM allows your staff to access all of its features from any web-enabled device or smartphone.

  • Customer is King

Dynamics CRM will help to improve the quality of customer service your company is able to deliver. Customer communications are easily logged and assigned to relevant records and automated systems and schedules will significantly reduce response times.