Advanced Exchange Services provide additional functionality to our Exchange 2007 standard business email packages. Each of these services can be purchased in addition to one of our basic packages.
Pleae note that Exchange Hosted Filtering is a prerequisite for all Advanced Services and therefore must be purchased with any of the other advance services
Exchange Hosted Filtering
Exchange Hosted Filtering provides an additional layer of protection to our standard Exchange 2007 packages. Exchange Hosted Filtering incorporates multiple filters to actively help protect your inbound and outbound e-mail from spam, viruses, phishing scams, and e-mail policy violations.
Email is mission-critical, but with viruses, worms, denial-of-service attacks, spam, the need to satisfy a growing set of government regulations, and legal actions that call for e-mail as evidence, effective message security and management is increasingly difficult.
The service employs multilayered defenses to help block e-mail malware from reaching your mailbox. In addition, the service provides both rich tools for writing rules to help enforce business and regulatory policies governing e-mail usage and disaster recovery tools to queue mail for delivery in the event of a disaster. Microsoft Exchange Hosted filtering is one of the Microsoft Exchange Advanced Hosted Services and is a pre-requisite for the other services: Hosted Encrptyion, Business Continuity and Archiving.
Solution Overview
Virus Protection Features
Exchange Hosted Filtering helps protect organizations from known viruses and helps provide zero-day threat protection against virus outbreaks. At the core of the service’s virus-fighting strategy are multiple antivirus engines that are integrated at the application programming interface level to continually provide critical virus definition updates. Exchange Hosted Filtering uses at least three different antivirus engines at all times with the ability to immediately engage additional engines when acute threats warrant additional coverage.
Spam Protection Features
Powered by multiple filtering engines and an around-the-clock team of anti-spam experts, Exchange Hosted Filtering virtually eliminates spam from inboxes, helping provide bandwidth for legitimate corporate use, free precious server and storage resources, and decrease the risk of loss of sensitive information or identity theft. Captured spam is routed to the spam quarantine folder and can be accessed by administrators or end users at any time through an intuitive Web-based interface. An e-mail notification that lists newly quarantined spam can be configured to send to each valid e-mail address. This simplifies the end user experience by making review of spam simple and effective. Exchange Hosted Filtering offers the spam quarantine Web-based interface and HTML notifications in several languages.
Policy Enforcement
Exchange Hosted Filtering helps administrators enforce policies they set up to comply with corporate policies on e-mail usage and with government regulations, such as the Gramm-Leach-Bliley Act, the Securities and Exchange Commission (SEC) Rule 17a, the National Association of Securities Dealers (NASD) rules 3010 and 3110, and the Health Insurance Portability and Accountability Act (HIPAA). The intuitive policy rule writer makes it easy to monitor and manage e-mail messages based on virtually any message attribute, such as originating IP, sender, recipient, message size, file attachment, or specific text in the subject or body.
Disaster Recovery
If a customer’s e-mail server or Internet connection becomes unavailable for any reason, Exchange Hosted Filtering helps to ensure that no e-mail is lost or bounced. Microsoft queues inbound e-mail in a security-enhanced environment for up to five days. After the customer’s e-mail servers recover, all queued e-mail is automatically forwarded in a flow-controlled fashion. In cases of extended downtime, e-mail can be rerouted to another server or made available through a Web-based interface.
Microsoft Exchange Hosted Archiving
Exchange Hosted Archive is an advanced message archiving system for e-mail.
Business message retention has become a way of business life. With laws being passed that govern the length of time business e-mail is retained, the manner in which it must be preserved, and specific message review requirements, the need for a centralized multitasking mail repository is growing. In addition, the increasing likelihood that e-mail will be required for legal discovery encourages enterprises to take a proactive approach to e-mail retention policies to mitigate risk.
Exchange Hosted Archive is one of four distinct services in the Microsoft Exchange Hosted Services portfolio. The service is designed to help customers meet a variety of regulatory and legal demands placed on their electronic communication systems.
How it Works
The Exchange Hosted Archive service benefits from the in-stream spam and virus protection technologies provided by the Exchange Hosted Filtering service. As e-mail messages pass through the network, a copy of each is made and stored in a security-enhanced online message repository. Similarly, mail sent within the organization is captured through the envelope journaling function in Microsoft Exchange Server 2007. Instant messaging (IM) communication can also be copied directly to the archive if this is a requirement. As messages are received, the archive system assigns a unique serial number and timestamp. Comprehensive text indexing allows stored messages to be searched by header, subject line, message body, and more than 200 attachment file types.
Once archived, messages can then be accessed through a security-enhanced, Web-based interface. Flexible search queries can be used to locate messages quickly. Once messages are retrieved, users can conduct a variety of actions, including tag, file, export, forward via Simple Mail Transfer Protocol (SMTP), and restore.
Exchange Hosted Archive also includes a backup mail system for e-mail continuity during a network outage. The Web-based system enables end users to read, compose, and reply to e-mail in real time.
Solution Overview
Exchange Hosted Archive includes a complete role hierarchy, enabling different users in the organization to leverage the central archive repository for their specific needs.
Compliance
- Automatically harvest messages for review based on keyword or random sample percentage
- View all recipients on a message, including distribution lists and BCC
- Review messages as required, using review tags and notes to track and escalate as needed
- Evidentiary reports are available ad-hoc or are delivered regularly through e-mail
- Automated message destruction is based on retention period and original capture date
- Electronic records are stored based on retention requirements set by you
Human Resources
- Stall message destruction temporarily by using the legal hold status
- Help protect confidential information by using the attorney/client privilege tag
- Indexed message and attachment store allows search across message header, subject, body, and more than 200 attachments; tag, share, export or restore results
- Manage records investigations with built-in folder system
- Sustained end-user productivity during an outage with use of the online archive to compose, read, forward, restore, and reply to e-mail
- End users can access their Exchange Hosted Continuity mailbox by logging on to a security-enhanced Web browser from virtually anywhere. Whether the outage is planned or unplanned, users have access to e-mail.
- Compose, receive, and send messages in real time.
- Familiar user interface requires minimal end-user training.
- Message repository is filtered upstream, which helps block spam, viruses, and other unwanted content.
- 30 days of previous e-mail is searchable and can be restored to the primary mailbox if necessary.
- Access the entire company directory for addressing internal messages.
- No additional software is required.
The Customer
Exchange Hosted Continuity is a business continuity solution that helps protect and provide continous access to e-mail for your business and its employees.
E-mail has evolved from a simple communication tool into a mission-critical application that supports all aspects of a business. Without access to e-mail, productivity can grind to a halt, and the loss of critical information exchanged through e-mail can be disastrous.
Exchange Hosted Continuity is one of four distinct services in the Microsoft Exchange Advanced Services portfolio. The service provides a security-enhanced and intuitive Web interface through which users can access their previous 30 days of e-mail and can compose and send new messages in real time during a primary mail system outage.
Exchange Hosted Continuity benefits from the in-stream spam and virus protection features provided by Exchange Hosted Filtering. As messages pass through the network, a copy of each is made and stored in a security-enhanced 30-day rolling message repository. Similarly, mail sent within the organization is captured through the mail server’s journaling function.
After connection to the primary e-mail system is restored, messages received during the outage are automatically restored. Any messages sent by means of the Web-based interface can be optionally restored to the primary mail system to complete disaster recovery operations. Because it’s always on, Exchange Hosted Continuity can always be used to restore messages that may have been lost or deleted from the primary e-mail environment. The service also includes a set of Continuity Management tools that can be used to deliver communications to end users during an outage.
Exchange Hosted Encryption is a convenient, easy-to-use e-mail encryption service that helps to safely deliver your confidential business communications.
Government and industry regulations, such as those posed by Health Insurance Portability and Accountability Act (HIPAA) and Gramm-Leach-Bliley, offer even more compelling reasons for business to increase the security of messages to help meet compliance requirements. However, existing solutions—such as server-to-server level encryption, public key infrastructure (PKI), and password-protected files—can be expensive and complicated to integrate and deploy for communication with parties outside of your business. These solutions do not provide the flexibility, sophistication, or ease of use that small business users need to deploy e-mail encryption for external communications.
Exchange Hosted Encryption is one of four distinct services in the Microsoft Exchange Advance Services portfolio. The service enables you to send and receive encrypted e-mail directly from your desktop as easily as regular e-mail. Using a simple process, users can encrypt and deliver any business communication without complex hardware and software to purchase, configure, and maintain.
In traditional encryption systems such as PKI, certificates bind public keys to identities. Users must pre-enroll in server systems to receive a certificate, which is signed by a certification authority, so that they can send and receive secure messages.
Exchange Hosted Encryption incorporates Identity-Based Encryption (IBE) technology in a managed service platform. Developed by Voltage Security, a Microsoft technology partner, IBE is a breakthrough in security and usability for message encryption. Exchange Hosted Encryption eliminates the need for certificates and uses a recipient’s e-mail address as the public key; IBE automatically binds the user’s identity to the public key and eliminates the need for certificates.
When a user sends an e-mail message, it travels to the Microsoft global network through a Transport Layer Security (TLS)-encrypted tunnel, and is automatically encrypted at the gateway according to rules created and managed within the Microsoft Exchange Hosted Filtering module.
When a message is encrypted, a private key for the recipient is created and stored in a security-enhanced environment on the Microsoft network. The private key is made available to the message recipient when the recipient decrypts the message. The recipient does not have to pre-enroll to receive and decrypt the message. In fact, the recipient may have never received a prior e-mail from the sender.
The Microsoft encryption process is entirely transparent to the sender, who does not need to do anything other than write and send the message as usual.
Upon receiving an encrypted message, the recipient authenticates their identity and sets a password to securely open encrypted messages from the Hosted Encryption service. Once this password is created, the recipient can use the same password to quickly authenticate and view protected email. Password-based authentication provides an easy and secure method to authenticate and verify a recipient’s identity.
After completing the authentication and password setup process, the recipient decrypts and views the message using the Voltage Zero Download Messenger. The Zero Download Messenger is a clientless, browser-based method that enables a recipient to have confidence decrypting and reading a message and its attachments and then to reply with confidence. Furthermore, the encrypted message remains in the recipient’s e-mail inbox for access at any time.
Exchange Hosted Continuity
How it Works
Solution Overview
Exchange Hosted Encryption
How it Works
Transparent Encryption and E-Mail Delivery
Simple Authentication and Security-Enhanced, Web-based Decryption