Hosted Exchange – You Get What You Pay For 

Looking to cut corners with your Hosted Exchange service? Before you focus on the company offering the lowest price, we’d like to point out how this can be a false economy for your business.

Exchange Hosting services are no different to other things in life; if you bought a used car for £200, you would surely expect to have problems? The same principle applies; if you search around for the cheapest Exchange Hosting Company, you need to reduce your level of expectation too.

At Incontech we believe in matching our Hosted Exchange service to the needs of your business; we like to listen and advise rather than offering a package based on a ‘one-size-fits-all’ approach.

Below is a list of ways your business could suffer if you choose the cheapest Hosted Exchange provider rather than a company like us who listen and tailor your package to your needs.

• Poor or non-existent support

You may think you’ve got yourself a good deal on your Hosted Exchange service, but what happens when something goes wrong? For example, you may be in the airport trying to check your emails remotely but for some reason you can’t. A cheap service usually means a lack of support, and in this case you might be on the phone for some time or not be able to contact anyone at all to help.

Even the big players in the market like Microsoft suffer downtime on their services occasionally, but if you have poor or no support from your Hosted Exchange Company, you’ll be completely in the dark with regards to what’s going on. 

• You get treated like a number rather than a valued client

There’s a lot of choice out there when it comes to Hosted Exchange. You could go to a large organisation because they offer a cheaper service. You should bear in mind though this also means they have more clients, which is likely to be bad news for you when you need to get in touch.

Hearing ‘your call has been placed in a queue’ is not much help when your employees are twiddling their thumbs because they can’t access a hosted platform they need to do their jobs.

• Lack of knowledge and experience 

Some traditional web hosting companies have been jumping on the Hosted Exchange bandwagon without really knowing what they’re doing. These companies offer an ‘off-the-shelf’ package to every company that contacts them.

As you’d expect, the support provided by these companies is usually very poor as they have no specialist knowledge or experience in what they’ve sold to your business.

We’ll be honest with you, our years of experience and technical knowledge are what set us apart, and are without doubt worth paying a little bit extra for.

If you’re serious about uptime, security, increased productivity, collaboration and support, call us now to discover how we can help.