Five Questions to Ask an Exchange Hosting Provider

When you’ve decided to look into hiring an Exchange Hosting provider for your business, where do you start?

Contrary to popular belief, not every Exchange Hosting service is the same. We’ve compiled a list of five useful questions to ask below to make sure you get the right Microsoft Exchange hosting service for your business.

• What value can you add?

It would be foolish just to choose any Exchange hosting company without speaking to them first. If price is your main consideration in the decision making process, you could be opening up a potential can of worms.Poor customer service can be incredibly frustrating and expensive. Can you afford to wait days for an answer to an email or have the wrong solution implemented due to lack of knowledge?

A cheap price for hosted Exchange is one thing, having a high level of service and support is another. The choice is yours, just how important is security and productivity to your business and is it worth paying a little extra for?

• Can you tell me more about security?

Any hosting company worth their salt will be able to put your mind at rest by talking you through the security structure of their service. If they can’t, then end the conversation immediately and give us a call instead.

• What level of support do you provide?

Support is another consideration which can vary greatly between different Exchange Hosting providers.

For example, is there technical support to help you and your staff get to grips with setting up email accounts? How long will you have to wait if you have an urgent query? Do you have a dedicated account manager you can contact?

It’s also a good idea to ask during what hours any support is available and whether or not the Exchange Hosting provider is available to contact via Twitter to enable a quicker solution.

• Do you have any references or testimonials I can see?

This question is one you should ask any potential new supplier, not just an Exchange Hosting company. It’s important to get credible references as these can tell you a lot about the business you’re about to trust with your company’s data.

If a company has no testimonials and can’t supply anyone you can contact for a reference, this should set alarm bells ringing. Is there a reason none of their clients are willing to publicly back their Exchange Hosting services?

• Can you provide a tailored service?

An ‘off-the-shelf’ Hosted Exchange service could result in you either paying for things your company doesn’t need or leave you lacking features that would be useful.

At Incontech, we listen to your requirements and can tailor a package that suits your business needs and budget.

Your business is unique, which is why we believe a ‘one-size-fits-all’ approach is not the best when it comes to Hosted Exchange.

Don’t take a chance with your Exchange Hosting provider, call Incontech now and ask us these five questions.