SMS sync - With Exchange ActiveSync, SMS text messages can now be sent from Outlook Web App. Incoming messages, sent via EAS to the user's mobile device, are available both in the usual SMS message location and the e-mail inbox.

Favorites - Your users look for certain things over and over, such as unread messages. Favorites are saved, user-defined filters that users can access at the click of a mouse, giving Them faster access to the information they use most to help them stay productive 

Text Messaging Features

Exchange 2010 now integrates text messaging into Outlook in the following ways:

Text message synchronisation - Text messages can now be synchronised from Windows Mobile 6.5 phone to your mailbox. Never lose that important text message again. All text messages are synchronised to Outlook and are searchable using Outlooks search functionality

Compose and send SMS messages - You no longer have to struggle with that small keyboard! With Exchange 2010 you can compose and send text messages directly from Outlook 2010 or Outlook Web App and have these messages synchronised to your mailbox

Reply to received text messages - As well as composing and sending a text message from Outlook 2010and Outlook Web App you can also reply to a received text messages without even lifting your phone. The text messaging technology utilises Exchange Active Sync which is the protocol used by Windows Mobile phones to send and receive messages over the air wirelessly 

MailTips

Have you ever sent a really well thought out, important email, only to find out (through an automatic response) that the recipient is on vacation for two weeks? For most of us, this means either waiting two weeks for a response or emailing an alternate contact. For the recipient, it means dealing with tons of messages when returning from vacation.This scenario is one of the many reasons the Exchange team developed MailTips in Exchange Server 2010. MailTips are there to give you information about your message and its recipients before you hit the send button. For instance, MailTips can be configured to show you automatic replies for recipients of your message. When you know that someone is on vacation before you send them a message, you won't waste your time writing it, and they won't have to read as many messages when they get back. There are a number of scenarios that MailTips can be configured for as follows: 

Large Audience - This Mailtip warns the sender that they are about to send a message to a distribution group that contains a large number of users. Perhaps that person is oblivios to the fact that the distribution group contains lots of people and will now think twice about sending a trivial email.

Reply All on BCC - Another common email faux pas is when someone replies-all on a message they received via BCC. When they do, they reveal to other recipients that they received the message via BCC-often with embarrassing results. MailTips will warn you when you reply-all on BCC

External recipients - MailTips will let you know if you are sending a message to an external recipient (that is, somebody whose email address is outside your organization), or if a distribution group you're sending to contains external recipients (in the case of external recipients in a DL, MailTips only says how many external recipients there are, not who they are). Organizations can turn this MailTip off, if emailing external recipients is not a concern.

Mailbox full - You can know before you send if the recipient's mailbox is full, or if the message you're about to send is big enough to fill the mailbox.

Oversized message - This MailTip is displayed when composing a message that exceeds size limits within your organization.

Moderated group - MailTips will tell you that you are sending an email to a moderated group (which is a new feature in Exchange 2010). In this case, your message would be delayed pending moderator approval.

Restricted recipient - If you don't have permission to send to a mailbox or distribution list, MailTips will tell you right up front before hitting the send button. 

Invalid recipient - If someone leaves your organization, they might remain in the autocomplete list of Outlook users. In the past, sending a mail to this user would result in a bounced message (which would then remove them from the autocomplete list). With MailTips, we can notify you before send that a user doesn't exist anymore.

Custom MailTip - Administrators and group owners can set custom MailTips. These are intended to replace messages that might otherwise be sent as an automatic response. Examples of these are messages like "You will receive a response within 72 hours" or "this mailbox is not monitored." They might also be useful for a user who works part time, and might not want to always have an automatic reply set up. Custom MailTips can be localized so that users can see them in their own language. 

Personal Archives

Personal archives are an online archive mailbox that is available through the Outlook 2010 and Outlook Web Application client. Personal Archives are Microsoft’s first attempt at an archiving solution built into Exchange 2010. The primary use for a personal archive is to avoid having to use local PST files. Local PST files are inherently insecure as they can easily become corrupt or lost if the laptop is stolen. Local PST files are also less likely to be backed up than messages in a central Exchange information store. Utilising Exchange 2010 and personal archives enables you to easily drag and drop your PST file to the online archive and to configure retention policies. 

Retention policies

With retention policies, you can apply retention settings to specific items, conversations, or folders in an e-mail mailbox. The Exchange administrator configures policies, which are displayed in Outlook 2010 inside each e-mail message, along with a header that states the applied policy and delete date. Two types of policies are available to users: delete policies and archive policies. Both types of policies can be combined on the same item or folder. For example, an e-mail message can be tagged so that it is automatically moved to the Personal Archive in a specified number of days and deleted within a specified number of days. Administrators can also use archive policies to control when messages are automatically moved from a primary mailbox to the Personal Archive. 

Multi-Mailbox Search

Users can search a variety of mailbox items, including e-mail, attachments, calendar appointments, tasks, and contacts, as well as Information Rights Management-protected content. Multi-mailbox search can work simultaneously across both primary mailboxes and Personal Archives with an easy-to-use, Web-based console. For legal discovery purposes, e-mail located through search can be copied and moved to a specified mailbox, as defined by the administrator, for further investigation. Rich filtering capabilities include sender, receiver, message type, sent/receive date, and cc/bcc, along with advanced regular expressions. 

Role-based access Control (RBAC)

With Exchange 2010, administrators can grant specific rights to users, such as records managers, compliance officers, and litigators to perform multi-mailbox searches and other role-specific tasks. 

Web Based Control Panel

You can now access new self-service capabilities and delegated administration tasks through a Web-based management portal that enables your users to perform common tasks without having to call the help desk. Your users can be more productive and your IT staff can deliver more while reducing support costs. The web based control panel delivers the following functionality:

Distribution group management - Your users can create and delete distribution groups and manage memberships and ownership from an easy-to-use, Web-based interface. Users can be more productive and the help desk receives fewer calls.

Moderated distribution groups - You can appoint a moderator to regulate the flow of messages sent to a distribution group. Anyone can send a message to the distribution group alias, but before the message is delivered to all participants, a moderator must review and approve it, so inappropriate or time-wasting e-mail blasts are not delivered to large audiences.

Message tracking - Through a Web-based interface, your users can track delivery receipt information for all messages, which helps reduce one of the most common help desk calls.

Mailbox Resiliency Features

Exchange 2010 provides many new mailbox resiliency features which provides further peace of mind that your hosted mailbox will always be available and protected from corruption. The following mailbox resiliency features have been implemented by Icontech Hosted Services and will be available with your Hosted Exchange 2010 mailbox.

Database Availability Group - A database availability group is a set of mailbox servers that use continuous replication to update database copies, communicate to manage failures that affect individual databases, and can provide automatic recovery from a variety of failures (at the disk, server, and datacenter levels). 

Database-level failover - Exchange Server database availability groups provide automatic failover at the database level without the complexity of traditional clustering. A database-level disruption, such as a disk failure, no longer affects all users on a server. Because there is no longer a strong tie between databases and servers, it is easy to move between database copies if disks fail. This change, coupled with faster failover times (as little as 30 seconds) can dramatically improve your organization’s overall uptime.

Improved site resiliency - Exchange Server database availability groups make it easier to implement site resilience. They simplify the process of extending data replication between datacenters for site failover. The solution, built into Exchange 2010, can now be used to manage both on-site and off-site data replication and mailbox servers. Database copies can be deployed incrementally to meet the specific availability needs of your organization. Log files can be encrypted for greater security, and can also be compressed to improve transmission time and reduce network bandwidth usage.

Transport resiliency - Transport servers in Exchange 2010 feature built-in protection against the loss of message queues that result from disk or server failure. Servers retain a shadow copy of each mail item after it is delivered to the next hop inside your organization. If the subsequent hop fails before the mail is successfully delivered, the message is resubmitted through a different route.

Automatic page restore - Exchange 2010 is more resilient to storage problems. When minor disk faults cause corruption, Exchange can automatically repair the affected database page by using a copy of the database that is configured for high availability.